Tenant Information
Renting Made Simple
Finding the right place to call home is about more than just bricks and mortar. It’s about feeling confident, secure, and supported throughout your rental experience. Whether you’re a first-time renter or a seasoned tenant, we’re here to make the process smooth, transparent, and stress-free.
Our Tenant Services; What You Can Expect
1. A Wide Range of Quality Properties
We work closely with trusted landlords to offer a diverse portfolio of rental homes; from stylish city apartments to spacious family houses. Whatever your lifestyle or budget, we’ll help you find the perfect fit.
2. Clear, Honest Guidance
Our friendly lettings team will guide you through every step, from viewing and applying for a property to understanding your tenancy agreement and moving in. We’re here to answer questions and offer honest advice at every stage.
3. Simple Application Process
Once you’ve found a property you love, the next steps are quick and straightforward. You can expect:
A holding deposit to secure the property
Full referencing and affordability checks
Signing of the tenancy agreement
Guidance on your rights and responsibilities
We’ll explain everything clearly, with no hidden fees or confusion.
4. Safe and Well-Maintained Homes
Your comfort and safety are our top priorities. All properties meet legal safety standards and are regularly inspected. If anything goes wrong during your tenancy, our dedicated maintenance team will respond promptly and professionally.
5. Transparent Costs
We’re upfront about all costs from the start. You’ll know exactly what your rent includes and what you’re responsible for,csuch as utility bills or council tax. We also explain your deposit protection and how it’s managed through a government-approved scheme.
Ongoing Support During Your Tenancy
From move-in to move-out, we’re only ever a call or email away. You can contact us to:
Report maintenance issues via our online system
Ask questions about your tenancy
Get help with renewing your contract
Receive notice and moving-out support
We conduct routine inspections (with notice) to ensure the property remains in good condition, and to give you a chance to raise any concerns.
Ending Your Tenancy
When it’s time to move on, we’ll guide you through the process. This includes:
Providing notice instructions
Helping you with end-of-tenancy cleaning standards
Organising check-out inspections
Returning your deposit fairly and promptly
Ready to Find Your Next Home?
We’re here to make renting a property easy and enjoyable. Explore our available rentals online or get in touch to register your details.
Tenant FAQs
Once you’ve found a property you love, simply contact our lettings team to register your interest. We’ll guide you through the straightforward application process, which includes providing references, proof of income, and completing a short affordability check. We’re here to support you at every step and ensure things move quickly and smoothly.
We carry out standard referencing checks including employment status, previous landlord references, and a credit check. These help us ensure the tenancy is a good fit for everyone. Don’t worry — we’ll explain everything upfront and let you know exactly what documents to provide so there are no surprises.
We typically request a deposit equal to five weeks’ rent. For your peace of mind, this is securely held in a government-approved deposit protection scheme (such as the DPS or TDS). At the end of your tenancy, we carry out a fair inspection and work quickly to return your deposit — minus any agreed deductions.
We take property maintenance seriously. If anything goes wrong during your tenancy, you can report it to us easily via phone or our online maintenance portal or the form below. Our team will arrange prompt repairs with trusted contractors, keeping you informed throughout. Your comfort and safety are our priority.
Yes, we carry out routine inspections every few months to make sure everything is in good order — both for your benefit and the landlord’s. Don’t worry — we’ll always give you advance notice and aim to keep things quick and respectful of your space.
Report A Maintenance Issue
Please use the form below to report any maintenance issues and one of our team will get back to you.