Last updated: 25/7/25

At Harbour & Home, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect any data you provide to us through our website: https://harbourandhome.superb.digital

1. Who We Are

Harbour & Home is a trading name of [Insert Legal Business Name], based in the UK. If you have any questions about this privacy policy, you can contact us at:

Email: hello@harbourandhome.co.uk
Phone: 0117 251 0060
Address: 133 Cumberland Road, Bristol, BS1 6UX

2. What Information We Collect

We may collect the following personal information when you use our website or services:

• Name and contact information (such as phone number and email)

• Property preferences or requirements (e.g., buying, selling, renting)

• Information you provide when requesting a valuation, booking a viewing, or submitting a form

• Technical data such as IP address, browser type, and usage patterns (via cookies)

3. How We Use Your Information

We use the data we collect for the following purposes:

• To respond to your enquiries and provide property-related services

• To connect you with partner service providers (e.g. mortgage advisers), if you request

• To improve our website, marketing, and customer experience

• To comply with legal and regulatory requirements

We do not sell or rent your data to third parties.

4. Sharing Your Information

We may share your personal data only when necessary:

• With trusted third-party service providers (such as referencing agencies or mortgage brokers)

• With legal or regulatory authorities if required

• With your consent, where applicable

All data sharing is carried out in line with the UK GDPR and Data Protection Act 2018.

5. Cookies and Tracking

Our website uses cookies to improve user experience and analyse site performance. These may include:

• Essential cookies – Required for core functionality (e.g., property search)

• Analytics cookies – Help us understand how visitors use our website

• Marketing cookies – Enable relevant advertising if used

You can control your cookie preferences via your browser settings or our cookie consent banner.

6. Your Rights

You have the right to:

• Request access to your personal data

• Correct any inaccurate information we hold

• Ask us to delete your data in certain circumstances

• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details provided above.

7. Data Retention

We will retain your information only as long as necessary for the purposes outlined in this policy, or to meet legal obligations (e.g. property transaction records).

8. Security Measures

We take appropriate technical and organisational steps to protect your personal data from loss, misuse, or unauthorised access.

9. External Links

Our website may contain links to third-party websites (e.g., property portals or mortgage partners). We are not responsible for their privacy practices, so please review their policies before submitting any personal data.

10. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be available on our website with a revised “last updated” date.